Consumer Protection & Redress is one of 8 topics in the Grade 12 Consumer Studies CAPS syllabus, covered across 3 lessons on Study Vault. Below are real practice questions from this topic with full worked answers.
Sample practice questions
Easy
1. Under the Consumer Protection Act, how many business days does a consumer have to cancel an agreement made as a result of direct marketing (e.g. door-to-door sales)?
Five business days
One business day
Thirty business days
There is no cooling-off period under the CPA
Answer: Five business days — The CPA gives consumers a five-business-day cooling-off period to cancel agreements resulting from direct marketing, without penalty.
Easy
2. Under the CPA's implied warranty, for how many months after delivery may a consumer return goods that are defective, of poor quality, or unsafe?
Answer: 6 — The CPA provides an implied warranty allowing a consumer to return defective, poor-quality or unsafe goods within six months of delivery.
Medium
3. Under the CPA's implied six-month warranty, if goods are found to be defective, who chooses the remedy (repair, replacement or refund)?
The consumer
The supplier only
The National Consumer Commission only
Neither party; it is decided randomly
Answer: The consumer — Under the CPA, the consumer is entitled to choose between repair, replacement, or refund when goods prove defective within the six-month implied warranty period.
