Communication & Customer Care is one of 10 topics in the Grade 11 Tourism CAPS syllabus, covered across 3 lessons on Study Vault. Below are real practice questions from this topic with full worked answers.
Sample practice questions
Easy
1. Which communication technology allows audio-only conference calls involving multiple participants?
Teleconferencing
Video conferencing
Fax machine
Photocopying machine
Answer: Teleconferencing — Teleconferencing refers to audio-only conference calls involving multiple participants, useful when video is unnecessary or connectivity is limited.
Easy
2. Which communication method creates a permanent, documented record of what was agreed or discussed?
Email
A phone call with no recording
Verbal face-to-face conversation only
A landline call, if not documented separately
Answer: Email — Email is a documented, written form of communication that creates a permanent record of what was agreed or discussed.
Medium
3. What is the main advantage of video conferencing over a standard phone call for a meeting between tourism businesses in different countries?
It allows real-time visual and audio communication, adding visual cues that a voice-only call cannot provide
Video conferencing is always cheaper than a phone call in every country
Video conferencing never requires an internet connection
Phone calls are illegal for international business communication
Answer: It allows real-time visual and audio communication, adding visual cues that a voice-only call cannot provide — Video conferencing provides real-time visual and audio communication, offering visual cues alongside audio that a standard phone call cannot provide.
