Communication & Customer Care is one of 9 topics in the Grade 10 Tourism CAPS syllabus, covered across 3 lessons on Study Vault. Below are real practice questions from this topic with full worked answers.
Sample practice questions
Easy
1. Which communication technology allows real-time visual and audio communication over the internet, useful for remote meetings?
Video conferencing
Fax machine
Photocopying machine
Landline telephone
Answer: Video conferencing — Video conferencing allows real-time visual and audio communication over the internet, useful for remote meetings.
Easy
2. What does a photocopying machine allow a tourism business to do?
Duplicate important documents such as itineraries or booking confirmations
Send audio-only conference calls
Convert digital documents into physical paper copies for the first time
Provide mobile voice and text communication
Answer: Duplicate important documents such as itineraries or booking confirmations — Photocopying machines allow tourism businesses to duplicate important documents.
Medium
3. Name the audio-only conference call technology, useful for coordinating between several people or locations without needing video.
